Do your homeowners have their boilers serviced annually?
When a heating engineer installs a new boiler, it is important to spend time with the homeowner explaining the terms and conditions of the warranty and stressing how important it is to register the product with the manufacturer.
Boilers require regular maintenance to maximise performance, reliability and safety, meaning it is important that homeowners look after their boilers right from the start, with regular servicing necessary to maintain the validity of the warranty.
Warranty terms usually stipulate only replacing parts with genuine spares and arranging an annual service, which must be carried out by a Gas Safe registered engineer.
Spending time explaining this to the customer is a great way to show the
aftersales support your company can offer. Place a service label on the boiler so that your customer can see exactly when their boiler was installed and when the next service is due, this will mean they can clearly see your details and easily get in touch with your for their annual service.
It’s important to explain to customers that the main reason for an annual service of their boiler is their safety. Consumer awareness of carbon monoxide (CO) poisoning is still thought to be generally low and it is important that installers explain to their customers that unsafe gas appliances (appliances that have been incorrectly fitted, badly repaired or poorly maintained) can produce this highly poisonous gas. In the case of a leak, this can pose a serious risk. Regular servicing of appliances is the best way to tackle this risk, ensuring the appliance will continue to perform as required and run efficiently all year round. Furthermore, this will help reduce energy costs and the likelihood of breakdowns, saving money for the homeowner and keeping their family safe.
Back to main site: www.rmlabels.com